Sequium Asset Solutions LLC, a privately held firm based in Marietta, Georgia, recently launched Segoso Caribbean, a business process outsourcing (BPO) nearshore outsourcing firm in Montego Bay.
Segoso Caribbean operates in key contact centre verticals and channels (travel & leisure, utilities, telecoms, retail, financial services, inbound/outbound voice, chat, e-mail, care, sales, tech support), and maintains full site redundancy through its US offices.
Segoso Caribbean also houses Sequium’s captive site in Jamaica, which manages first and third-party collection services for its US client base.
Segoso was established in October 2020 and led by Sebastian Tickle, the company’s president & chief executive officer (CEO).
Tickle was a former group chief operating officer at itelbpo and is a 23-year veteran of the Jamaican and English-speaking Caribbean BPO industries. He was part of the original e-Services team, one of the pioneers of BPO in Jamaica and Saint Lucia.
Greg Schubert, Segoso Caribbean chairman, said: “We firmly believe that the mid-market is underserved by traditional large international BPO providers. Customers come to us because they need a team that is responsive, reliable, and who get the job done,” Schubert stated.
See full article: https://www.jamaicaobserver.
